FrateZone Global Corp.
Effective Date: August 21, 2025
FrateZone Global Corp. (“FrateZone”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our users worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website, applications, and logistics technology services (collectively, the “Platform”).
We are headquartered in Ontario, Canada, and serve clients globally — including in the United States, the European Union, China, and other jurisdictions. This Policy is designed to reflect Canadian privacy laws such as PIPEDA, and we strive to align with international standards where applicable.
This Policy applies to all personal information processed by FrateZone in relation to:
Visitors to our website
Users of our logistics and freight-forwarding technology
Clients and business partners globally
Representatives of logistics providers, carriers, or shippers using our Platform
Full name, job title, company, and contact details
Email address and phone number
Shipping data, service preferences, and account credentials
Customer support inquiries and communications
Payment or billing data (via secure third-party processors)
IP address, browser type, device identifiers, operating system
Geolocation, usage behavior, and session data
Cookies and tracking technologies (see Section 7)
Public business databases and freight systems
Consent-based integrations with logistics and supply chain partners
We collect and use personal information to:
Provide, maintain, and improve our Platform
Authenticate and manage user accounts
Fulfill logistics, shipping, and client service requests
Communicate with users and provide customer support
Process transactions and manage subscriptions
Conduct analytics and ensure security
Send platform updates and promotional communications (with consent)
Comply with legal and regulatory requirements
We may disclose personal information to:
Service providers (e.g., cloud hosting, CRM systems, analytics tools) under confidentiality obligations
Affiliated entities under our corporate structure
Third-party logistics partners, as required to fulfill freight services
Legal or regulatory authorities, where required by applicable law
Prospective acquirers in connection with corporate transactions
All third parties are contractually obligated to protect personal information.
As a global logistics platform, your information may be processed or stored outside your jurisdiction — including in Canada, the United States, Europe, or Asia — where data protection laws may differ.
Where required by law, we aim to implement appropriate safeguards to ensure your information remains protected, including entering into data processing agreements (DPAs) with our vendors and pursuing lawful international transfer mechanisms, such as Standard Contractual Clauses (SCCs), in the future. These steps are part of our commitment to enhancing global privacy compliance.
We retain personal information only for as long as necessary for the purposes outlined in this Policy or as required by law. Generally:
Active user data: retained during account lifecycle
Transactional records: retained for 7 years (accounting and legal compliance)
Analytics data: anonymized or de-identified when feasible
We securely delete or anonymize data when it is no longer needed.
We use cookies and similar technologies to:
Enable site functionality and login sessions
Understand usage patterns and traffic
Provide language and regional preferences
Support marketing efforts (where permitted)
Users may control cookie settings through their browser or through cookie consent tools on our site. Certain features may not function without cookies.
Depending on your jurisdiction, you may have rights to:
Request access to your personal information
Correct or update inaccurate data
Withdraw consent to data processing or communications
Request deletion of your personal data
File a complaint with a relevant privacy regulator
To exercise these rights, please contact our Privacy Officer using the contact details below.
We implement reasonable administrative, technical, and physical safeguards, including:
Encryption of data in transit and at rest
Role-based access controls and authentication
Regular audits and security monitoring
Employee privacy training and confidentiality agreements
Despite our efforts, no method of data transmission is completely secure. Users share information at their own risk.
Our Platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. Updates will be noted by the “Effective Date” above. Material changes may be communicated via direct notice or banner alerts.
Privacy Officer
FrateZone Global Corp.
2020 Winston Park Dr.
Suite 200
Oakville, ON L6H 6X7
Canada
Email: [email protected]
Disclaimer:
This Privacy Policy is intended to explain how FrateZone Global Corp. handles personal information in connection with its services and operations. It is not intended to serve as legal advice or a definitive interpretation of applicable privacy laws. Users and stakeholders should consult qualified legal counsel regarding their specific obligations or rights under privacy regulations. FrateZone may update this Policy as legal requirements and industry practices evolve.